Eleanor

CV of Eleanor Rigby
6 Eaton Close – NG9 2WB -Beeston
e-rigby@live.de – 07880342961

I am a reliable, hard-working person who enjoys work involving practical skills, problem solving and forward thinking. I’m a friendly individual who gets on well with people which is important in making a good, lasting impression on customers and clients. I am willing to work hard to get a job completed on time and to a high standard. I have a very versatile background. I was born in the UK but left when I was 3 to live in Spain. I can read, speak and write in Spanish. when I reached the age of 14, I then left Spain to go and live with my father in Germany. I can also read, write and speak in German too. I spent 6 years all together living there. I came back to the UK when I was 20 and worked in catering for several years but I have always wanted to do something different. I love different languages and cultures; I find it very interesting and fascinating. I have a bachelor’s Honours degree in languages and cultures from studying at the Open University and I am also a proud mum of my 2-year-old daughter.

WORK EXPERIENCE
Customer Liaising Officer for regeneration
J Tomlinson Ltd – March 2023 – July 2023
Responsibilities:
Looking after contracts old and new for our contracts manager
Liaising with site managers and contract workers
Requesting quotes
Raising orders from different suppliers
Raising rental orders for new site set ups
Managing kitchen and bathroom call offs from different portals
Raising skip exchanges for sites
Email and call handling
Letter printing and sending
Document scanning
Creating health and safety/ Cossh folders for site site set ups
Registering working times in system
Consulting with accounts when orders are on hold
Receipting in of goods
Query handling of any kind

Customer Liaising Officer for domestic maintenance
J Tomlinson Ltd – September 2022 – March 2023
Responsibilities:
Call handling
Logging emergency calls
Booking appointments for repairs and checks
Sending letters
Sending daily reports and gas certificates
Handling email queries and raising tickets
Rebooking slots for missed appointments
Raising tickets for ordering parts for our engineers
Creating missed appointments tickets for our system

Food and beverage assistant
Bistro 66 – Beeston – March 2022 – August 2022
Responsibilities:
Serve food and drink
Cash handling
Keeping up a high standard of hygiene
Stocking up drinks and cakes
Setting tables
Taking bookings

German customer service advisor for strategic international

Pentland – Customer department – International German and Austrian region – Brand Berghaus – October 2019 – March 2021
Responsibilities:
Working with SAP, Excel and Teams
Daily order entries and query solving
Daily checks of orders going out in the system
Credits, debits and returns to process
Usage of portals such as CRM, Redhead, DHL and DPD
Billing processes for the German buying groups
Creating a weekly stock report
Samples entries (free of charge and discounted orders)
Reporting overdue from orders and contracts
Creating contracts and calling off from these
Creating clearance orders
Creating free of charge orders
Working with the product assurance team for end consumers (queries or goods from our brands that need repairing)
Regular catch ups with the sales reps
Regular meeting with the finance/credit control department
Creation of focus files of individual customers for when people cover you on annual leave they have a process in place for main tasks
Tracking orders for customers/ reps.
Creation of CAFS (customer account forms) to set up a new customer in the system

Strategic customer operations advisor

Pentland – Customer department JD Group – Brand Berghaus– November 2018– October 2019 (transitioned to the international team after)
Responsibilities:
Working with SAP and Excel spreadsheets
Entering orders in the system
Creating weekly order book reports
Checking the DC log for return and general issues
Making sure all processed orders are going out on time Liaising with the warehouse once the outbounds have been created
Creating sample orders and returns
Weekly catch ups with supply chain, demand planning and account managers
Dealing with DC orders and DD orders
Monitoring direct delivery orders, checking status of arrivals (sea or airfreight), checking vessel and container number to liaise with the shipping depart to arrange bookings.
Checking DD orders dates in the Kuehne und Nagel portal and obtaining the packing lists
Requesting bookings from our customers for allocated stock and overdue
Weekly catch ups with the credit department
Creating credit notes and debit notes
Reconciliation catch ups with account managers to go through the complete orderbook to make sure all is correct.

Amazon – processing orders, sending proof of deliveries in vendor central and disputing returns Minimal learning of small areas of vendor central.

German customer service advisor

VF – Brand department Timberland – September 2016 – November 2018
Responsibilities:
SAP was newly implemented so all the daily tasks below were transferred onto the new system. Taking/ making calls to all German speaking customers (Germany, Austria and Switzerland)
Placing orders in the system (JBA) / (SAP)
Releasing orders
Order tracking in portal
Creating credit notes and sundry invoices
Applying discounts to TBD and MO orders
Communication with the credit department should there be any payment issues.
Working with Excel lists, sending updated information regarding orders to the sales rep
Promoting B2B for customers
Organizing returns
Reaching monthly targets
Working with disputes Liaising with the warehouse
Making sure label requirements for customers are prioritised and shipped on time
Liaising with the courier department for any queries
Using the courier portal to arrange pick-ups for customers
Attending weekly meetings for performance improvements for our customers

German customer service

Beauty4Less- Nottingham – July 2016 – August 2016.
Responsibilities:
Processing orders and categorising these into couriers
Dealing with customer complaints and problems over the phone and emails.
Chasing parcels and tracking these for customers
Contacting customers through Outlook, Amazon and Ebay

Bilingual Helpdesk Analyst

Retail Assist – Nottingham – October 2015 to July 2016.
Responsibilities:
Looking after clients’ hardware, software and internet issues. (UK and internationally)
Booking in engineers to sight when needed
Requesting quotes for shipping out equipment,
Checking sales have polled
Daily international reporting
Chasing calls/ updates with third parties
Making/receiving calls

Food and Beverage Assistant

The Apple Tree – West Bridgford – February 2015 to October 2015.
Responsibilities:
Serving food and drink
Cash handling
Dealing with complaints
High maintenance of hygiene
Completing online tests through the company
Stocking up
Washing pots

Food and Beverage Assistant

Michael Wisher Agency – Nottingham – November 2014 to February 2015.
Responsibilities:
Serving food and drinks
Cash handling

Food and Beverage Assistant

Beeston fields golf club – Nottingham – October 2014 to February 2015.
Responsibilities:
Serving food and beverages
Counting the till and float
Changing barrels
Line cleaning
Cashing up and closing the company at night

Food and Beverage Assistant

The Orchard hotel and East Midlands conference centre limited – Nottingham – April 2013 to October 2014.

Responsibilities:
Delivering fantastic service to our guests and make sure they have a fantastic stay with us.
Make sure that each department was clean where we work in.
Hosting and taking calls for bookings.
Room service
Looking after new staff and making sure they know what to do.
Sort out customer complaints.
Speak Spanish and German to guests that are from their respective countries.

Food and Beverage Assistant

The Nottingham Gateway Hotel – Nottingham – September 2012 to April 2013.
Responsibilities:
Serving food and drink
Cash handling
Stock taking and rotating
Following Cleaning procedures
Coffee making (all types)
Dealing with complaints
Looking after guests at various events

Food and beverage waitress

Larch farm – Ravenshead – September 2011 to April 2012.
Responsibilities:
Serving food and drink
Learned how to serve on the bar – from serving alcohol to making hot drinks

EDUCATION

Middle school leaving certificate

Gesammtschule faldera – Germany
2005 to 2008
Cp Gloria Fuertes San Miguel de Salinas – Spain
1995 to 2005

SKILLS

I speak Spanish and German
Currently learning Romanian
I am a proud mother

CERTIFICATIONS

Bachelors Honours Degree in Languages and Cultures – Open University
Functional skills in maths level 2
Functional skills in English level 2
Customer service certificate level 3